How we collect, use and protect your personal information, and the rights you have under UK data protection law.
This website is operated by Dream Wise Education Ltd ("Dream Wise", "we", "us", "our"), a company registered in England and Wales (Company Number 15386402), with its registered office in Ilford, London. We are an independent education consultancy that helps students with university admissions, course selection and Student Finance England applications.
For the personal data described in this policy, Dream Wise Education Ltd is the data controller. If you have any questions, contact us at info@dreamwisedu.com.
We collect information you give us directly when you complete an enquiry form, request a guide, book a consultation, or contact us. This includes:
We also collect limited technical and marketing information automatically when you use the site:
Please only share the personal information that is necessary for your enquiry. Avoid sending sensitive details (such as health, immigration or financial documents) through website forms or WhatsApp until we advise you on a secure way to do so.
Under UK GDPR we must have a lawful basis for using your data. We rely on the following:
| What we do | Why | Lawful basis |
|---|---|---|
| Respond to your enquiry and provide guidance | To give you the help you asked for | Legitimate interests / steps prior to entering a service arrangement |
| Contact you by phone, email or WhatsApp about your enquiry | To follow up and advise you | Legitimate interests |
| Send you a requested guide or resource | Because you asked for it | Consent |
| Send you marketing about relevant courses and services | To keep you informed, where you've agreed | Consent |
| Understand which marketing brought you to us | To improve our service and advertising | Legitimate interests |
| Keep records and meet legal obligations | Accounting, dispute handling, compliance | Legal obligation / legitimate interests |
Where we rely on consent (for example, marketing emails), you can withdraw it at any time. Where we rely on legitimate interests, we have balanced our interests against your rights and will always respect your right to object.
We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only as needed:
Some providers may process data outside the UK. Where they do, we take steps to ensure an adequate level of protection, such as relying on UK adequacy regulations or appropriate safeguards (for example, standard contractual clauses).
We keep enquiry data only for as long as necessary: to respond to and progress your enquiry, to meet legal and accounting obligations, and to handle any later queries or disputes. Enquiries that do not proceed are reviewed and deleted when no longer needed. Marketing contacts are kept until you unsubscribe or ask us to delete your data.
Under UK data protection law you have the right to: be informed about how your data is used; access a copy of your data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to processing; data portability; and to withdraw consent at any time where we rely on it. You also have the right not to be subject to solely automated decisions that significantly affect you.
To exercise any of these rights, email info@dreamwisedu.com. We will respond within one month.
If you are unhappy with how we've handled your data, please contact us first so we can put it right. You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) transmission and access controls. No online transmission is ever completely secure, so please do not send sensitive documents through web forms or messaging until we advise a secure method.
Our services are aimed at prospective higher-education students, who are typically adults. If you are under 18, please involve a parent or guardian before sharing your details with us.
We may update this policy from time to time. The "last updated" date at the top shows when it was last revised. Significant changes will be highlighted on this page.
Dream Wise Education Ltd · Company No. 15386402 · Ilford, London
Email: info@dreamwisedu.com · Phone: 07341 051045